Returns & Exchanges
At Hobbii, we want you to be completely satisfied with your crafting supplies, which is why we offer a flexible 365-day return policy for all unused items in their original packaging. Whether you ordered the wrong color or simply changed your mind, our hassle-free process ensures a smooth experience for every maker.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unused products in their original packaging, ensuring all yarn labels and seals are intact to qualify for a full refund.
Ship the Package
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal service point.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing